Customer Experience Specialist – Financial Services (Makati, Day Shift)

Credit Corp Inc; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Day Shift

Competitive salary package

HMO from Day 1

Wellbeing programs

Fresh fruits weekly

Structured onboarding & career dev

EAP & engagement initiatives

Career progression in a global org

Modern office facilities

Breakfast & fruit

Group life insurance & retirement

Job summary

Credit Corp Financial Services (CCFS) in Makati is seeking a Customer Service Officer to support customers through the loan application journey, handling enquiries, gathering information, and performing verification tasks. You will interact across multiple channels to ensure applications are processed smoothly and deliver a positive customer experience.

You’ll guide applicants through documentation, maintain accurate records, and collaborate with internal teams to resolve issues, contributing to

Qualifications

• Experience in customer service or contact centres preferred.
• Strong communication and rapport-building skills.
• Solutions-focused with ability to investigate enquiries.
• Proficient with technology and learning new systems.
• Willing to work onsite in Makati and on public holidays with premium pay.

Responsibilities

• Respond to customer enquiries and provide timely, accurate information over the phone and through other communication channels.
• Guide customers through the loan application process and assist them in completing required documentation.
• Complete verification activities to support efficient assessment of customer applications.
• Manage inbound and outbound customer interactions while maintaining a high standard of service.
• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience.
• Maintain accurate records and ensure customer information is documented appropriately.
• Contribute to customer experience initiatives and support team performance objectives.

Skills

Customer service

Communication

Problem solving

Technology skills

Teamwork

Job description

Credit Corp Financial Services (CCFS) in Makati is seeking a Customer Service Officer to support customers through the loan application journey, handling enquiries, gathering information, and performing verification tasks. You will interact across multiple channels to ensure applications are processed smoothly and deliver a positive customer experience.

You’ll guide applicants through documentation, maintain accurate records, and collaborate with internal teams to resolve issues, contributing to