Customer Care & Loan Onboarding Officer

Credit Corp; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO from Day 1

Wellbeing programs

Free fresh fruits

Job summary

Credit Corp Financial Services (CCFS) in Makati City is seeking a Customer Service Officer to support customers throughout their loan applications, respond to inquiries, collect information, and complete verification activities. You will engage with customers across multiple touchpoints to ensure applications are processed efficiently while delivering a seamless customer experience.

You will work onsite in our Makati office, guiding customers through the loan process, assisting with

Qualifications

• Experience in customer service or contact centres is beneficial.
• Strong communication and interpersonal skills are essential.
• Problem-solving mindset with a proactive approach to customer issues.
• Comfort with using technology and learning new systems.
• Fresh grads are encouraged to apply.

Responsibilities

• Respond to customer enquiries and provide timely, accurate information via phone and other channels.
• Guide customers through the loan application process and assist with required documentation.
• Complete verification activities to support efficient assessment of applications.
• Manage inbound and outbound customer interactions while maintaining a high standard of service.
• Collaborate with internal teams to resolve issues and ensure a seamless experience.
• Maintain accurate records and document customer information.
• Contribute to customer experience initiatives and team goals.

Skills

Communication skills

Problem-solving

Teamwork

Technology proficiency

Customer service experience

Job description

Credit Corp Financial Services (CCFS) in Makati City is seeking a Customer Service Officer to support customers throughout their loan applications, respond to inquiries, collect information, and complete verification activities. You will engage with customers across multiple touchpoints to ensure applications are processed efficiently while delivering a seamless customer experience.

You will work onsite in our Makati office, guiding customers through the loan process, assisting with