Customer Service Manager

Neksjob Philippines; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary with international account premium

Comprehensive training and support

Job summary

A customer service firm in Quezon City is seeking a Customer Service Manager to lead their support team. The role involves overseeing daily operations, resolving customer inquiries, and ensuring high service delivery. Ideal candidates should possess strong communication and leadership skills and have a customer-focused mindset. This position offers competitive salary and comprehensive training.

Qualifications

• Must be a high school graduate or above.
• Positive attitude and customer-focused mindset.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Strong communication skills

Leadership skills

Customer service orientation

Basic computer skills

Education

High school diploma

Job description

Job Description

On-site - Quezon City No Exp Required High/Senior High School Full-time

We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in handling customer inquiries and escalations, and is committed to delivering a consistently positive customer experience.

Responsibilities

• Handle customer calls via phone, email, or chat
• Provide accurate information about products/services to international clients
• Resolve customer concerns efficiently and professionally
• Document interactions accurately in the system

Requirements

• High school graduate or above
• Positive attitude and customer-focused mindset
• Basic computer skills and ability to learn new systems
• Competitive salary with international account premium
• Comprehensive training and support

Working Location

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• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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