Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Misamis Occidental; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

HMO coverage

Meal allowance

Wellness programs

Career growth opportunities

Job summary

Synlink Recruitment Outsourcing Co. Inc. is looking for a Call Center Agent in Misamis Occidental. As the first point of contact for customers, you will resolve inquiries and issues, ensuring exceptional service delivery.

This full-time position requires active listening, computer skills, and the ability to work onsite and on shifting schedules, including nights. Competitive salary, sign-on bonuses, and comprehensive benefits including HMO coverage are offered.

Qualifications

• With or without prior call center experience.
• Basic computer navigation skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Provide accurate information on products and services.
• Troubleshoot basic technical or account-related concerns.
• Process orders, returns, and refunds.
• Document customer interactions in the system.

Skills

Active listening

Multitasking

Adaptability

Teamwork

Education

High school graduate or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Misamis Occidental No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

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Job Title: Call Center Agent

Department: Customer Support / Operations

Employment Type: Full-Time

Job Summary:

Join us a Call Center Agent! You’ll be the first point of contact for our customers, assisting with inquiries, resolving issues, and delivering exceptional service. If you’re a problem-solver who thrives in a fast-paced environment, we want you on our team.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally and efficiently
• Provide accurate information on products, services, billing, and company policies
• Troubleshoot basic technical or account-related concerns
• Process orders, returns, refunds, and account updates
• Document customer interactions and resolutions in the system

Qualifications:

• High school graduate or equivalent
• With or without prior call center experience
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules, including night shifts

Skills Required:

• Active listening and empathy
• Multitasking and time management
• Adaptability and ability to work under pressure
• Teamwork and professionalism

What We Offer:

• Competitive salary up to ₱30,000 (depending on experience)
• Sign-on bonus for qualified candidates and selected sites
• Comprehensive benefits including HMO coverage, meal allowance, and wellness programs
• Career growth and learning opportunities with a global leader in customer experience

English Language Interpersonal Skills Customer Service Problem Solving Strong Work Ethic Call Centre Organizational Skills Technical Skills

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Airyl Arlao

Recruitment Associate Synlink Recruitment Outsourcing Co. Inc.

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