Your Future Starts With One Application! | CDO Retail Hiring Up to 20K

Concentrix Philippines; Philippines; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Career development and training

Supportive team environment

Performance incentives and recognition

Work-life balance initiatives

Employee discount programmes

Clear pathways for promotion

Job summary

Concentrix Philippines is recruiting a full-time customer service professional in Cagayan de Oro, Misamis Oriental. You will handle inquiries via phone, email, chat, or other channels and provide accurate product information with a courteous demeanor.

You will process orders and resolve issues to ensure customer satisfaction, while documenting interactions in our systems and meeting performance metrics. The role is ideal for energetic individuals with strong English communication skills,

Qualifications

• High school diploma or equivalent required.
• Strong communication and listening skills are essential.
• English fluency and customer-centric mindset are important.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, or other channels.
• Provide accurate product and service information with professional courtesy.
• Process customer transactions, orders, and requests promptly.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Document interactions and maintain detailed records in our systems.
• Meet and exceed performance targets including call handling time and CSAT.
• Collaborate with team members and supervisors to maintain a positive environment.
• Adhere to company policies, procedures, and compliance requirements.
• Participate in training to enhance skills and product knowledge.

Skills

Strong communication

Active listening

Empathy

Multitasking

Problem-solving

Customer-centric approach

Computer literacy

Fluency in English

Education

High school diploma or equivalent

Job description

About us

Concentrix Philippines is a leading provider of customer engagement and business process outsourcing solutions. We partner with global brands to deliver exceptional customer experiences through innovative technology and dedicated team members. With a commitment to employee development and creating a supportive work environment, we pride ourselves on being an employer of choice in the Philippines.

About the role

We are excited to announce a full-time customer service opportunity based in Cagayan de Oro, Misamis Oriental. This position is part of our retail division, where you will be at the forefront of delivering outstanding customer support to our clients' valued customers. This role offers the perfect entry point into a rewarding career in customer service, with significant opportunities for growth and advancement within Concentrix Philippines. We are hiring up to 20 positions for this exciting initiative.

What you'll be doing

• Handle inbound and outbound customer inquiries via phone, email, chat, or other communication channels
• Provide accurate product and service information to customers whilst maintaining a professional and courteous demeanour
• Process customer transactions, orders, and requests in a timely and efficient manner
• Troubleshoot and resolve customer issues and complaints to ensure customer satisfaction
• Document all customer interactions and maintain detailed records in our systems
• Meet and exceed performance targets including call handling time, quality metrics, and customer satisfaction scores
• Collaborate with team members and supervisors to support a positive and productive work environment
• Adhere to company policies, procedures, and compliance requirements
• Participate in training and development programs to enhance your skills and product knowledge

What we're looking for

• High school diploma or equivalent qualification
• Strong communication skills with the ability to articulate clearly and professionally
• Excellent listening and empathy skills to understand customer needs
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving mindset with a customer-centric approach
• Proficiency in using computer systems and learning new software applications
• Fluency in English; knowledge of additional languages is a plus
• Ability to work flexible schedules, including evenings and weekends when required
• Previous customer service or retail experience is advantageous but not essential

What we offer

Concentrix Philippines is committed to supporting the wellbeing and professional development of our team members. We offer a competitive compensation package with an attractive salary up to 20K monthly, depending on your qualifications and experience. Additional benefits include:

• Comprehensive health and wellness programmes
• Career development and training opportunities to enhance your skills
• Supportive team environment with experienced mentors
• Performance incentives and recognition programmes
• Work-life balance initiatives and flexible working arrangements where possible
• Access to employee discount programmes and benefits
• Clear pathways for promotion and advancement within the organisation