Customer Service Executive (Hybrid - Eastwood, QC)

Outsourced Global Staff; Quezon City; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

Outsourced, a leading Philippines outsourcing firm, is seeking a Customer Service Executive to deliver exceptional support via phone, email, and live chat. You will manage inquiries, schedule appointments, and maintain CRM records to ensure a smooth customer journey while meeting service level targets.

The role is hybrid at Eastwood City Cyberpark, Quezon City, with onsite training followed by a hybrid schedule.

Qualifications

• 4+ years of customer service experience in a fast-paced environment.
• Experience scheduling or appointment coordination.
• Experience with CRM systems or customer management platforms.

Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule consultations and installations using CRM and mapping tools.
• Respond to pricing, product, and information inquiries accurately.
• Assist customers with payment processing through the IVR system.
• Meet performance targets and SLAs.

Skills

Customer service

CRM software

Scheduling

Communication skills

Multitasking

Tools

CRM systems

Job description

Customer Service Executive (Hybrid - Eastwood, QC)

Full Time Employee

Job Summary

As a Customer Support Executive, you will provide excellent customer service, manage inquiries, schedule appointments, and maintain CRM records.

Job Description

About Us

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview

As a Customer Service Executive, you will provide exceptional customer support through telephone, email, and online chat. You will assist customers with enquiries, coordinate consultations and installations, manage scheduling activities, and ensure a smooth customer journey while meeting service level targets.

Key Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems, Google Maps, and relevant tools to ensure efficient appointment planning.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Qualifications

• At least 4 years of customer service experience in a fast-paced environment, supporting B2C customers, particularly within premium or high-end products and services.
• Proven experience in scheduling or appointment coordination
• Experience using CRM systems or customer management platforms
• Comfortable working with numbers, measurements, and metrics
• Ability to manage multiple customer requests while maintaining high service standards
• Strong written and verbal communication skills
• Positive, proactive, and hardworking attitude
• Excellent attention to detail and accuracy

Training Schedule

Monday - Friday, 4:00 PM - 1:00 AM Manila Time

Work Schedule (After training)

Monday - Thursday, 9:00 PM - 3:00 AM & Sunday, 4:00 PM - 1:00 AM Manila Time (Dayoff: Friday and Saturday)

Work Arrangement

Hybrid (18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City)

• Training is onsite and will transition to hybrid work arrangement after the training period

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.