Customer Service Executive

mylo1; Hinoba-an; On-site; PHP 265,000 - 531,000; Full time

Job summary

mylo1 is seeking a Customer Service Executive to manage customer queries via phone, email or chat, and to build positive client relationships in Mumbai, India. The role involves updating records, supporting onboarding, and assisting with post-sales processes.

You will also help with lead generation and follow-ups while coordinating with internal teams to ensure timely support and delivery of services.

Responsibilities

• Handling customer queries via phone, email, or chat.
• Maintaining positive client relationships.
• Updating and managing customer records.
• Supporting onboarding and post-sales processes.
• Assisting in lead generation and follow-ups with potential clients.
• Coordinating with internal teams to ensure timely client support and delivery

Job description

Job Title: Customer Service Executive
Location: Mumbai, India
Department: Operations
Reports To: Operations Manager

Job Summary:

• Handling customer queries via phone, email, or chat.
• Maintaining positive client relationships.
• Updating and managing customer records.
• Supporting onboarding and post-sales processes.
• Assisting in lead generation and follow-ups with potential clients.
• Coordinating with internal teams to ensure timely client support and delivery