CUSTOMER RELATIONSHIP EXECUTIVE

Oxygenonline; Hinoba-an; On-site; PHP 166,000 - 232,000; Full time

Job summary

Oxygenonline in HEAD OFFICE, Kerala, IND, seeks a customer service representative to handle inbound and outbound calls, provide product information, and resolve issues with courteous professional support.

You will log interactions, coordinate with internal teams, and ensure timely responses while maintaining high customer satisfaction and adherence to defined turnaround times.

Qualifications

• Minimum qualification: Plus Two / Diploma / Bachelor’s Degree in any discipline.
• Certification in CRM / Call Handling / Communication Skills is an advantage.
• Prior experience in customer support is preferred.

Responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure queries are addressed within defined turnaround times (TAT).
• Coordinate with service, logistics, and branch operations to ensure timely updates and support.
• Maintain customer satisfaction with prompt, courteous, and professional assistance.
• Identify recurring issues and escalate when needed.

Skills

Inbound calls

Outbound calls

CRM logging

Customer service

Escalation handling

Interdepartmental coordination

Warranty support

Education

Plus Two / Diploma / Bachelor’s Degree

CRM / Call Handling / Communication Skills

Tools

CRM

Job description

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure every customer query or concern is addressed within defined turnaround times (TAT).
• Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and escal
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location HEAD OFFICE

State Kerala

Country INDIA

Educational Qualification

• Minimum qualification: Plus Two / Diploma / Bachelor’s Degree in any discipline.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.