Customer Support Specialist — Davao Homecoming

Convergys; Davao City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A global customer service provider is seeking a Customer Service Advisor based in Davao City. The role involves interfacing with customers to resolve issues related to products and services. Candidates should possess strong customer service orientation, effective communication skills, and the ability to navigate computer systems. A high school diploma is preferred, along with a commitment to maintaining customer satisfaction. Join a dynamic team that values flexibility and professional growth.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and ability to work independently.
• Effective written and verbal communication skills.

Responsibilities

• Ensure service meets contractual KPIs.
• Listen attentively to customer needs and demonstrate empathy.
• Maintain knowledge of client products and services.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Dependable attention to detail

Multi-tasking abilities

Education

High school diploma

Job description

A global customer service provider is seeking a Customer Service Advisor based in Davao City. The role involves interfacing with customers to resolve issues related to products and services. Candidates should possess strong customer service orientation, effective communication skills, and the ability to navigate computer systems. A high school diploma is preferred, along with a commitment to maintaining customer satisfaction. Join a dynamic team that values flexibility and professional growth.