Customer Service Call Center Agent

BukuWarung; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

BukuWarung in the Philippines is seeking dedicated and customer-focused Contact Center Agents to join our growing team. The role handles customer inquiries via chat, email, and other non-voice platforms and is an on-site position designed for a fast-paced, collaborative environment.

If you have 2+ years in BPO or customer service, experience with CRM tools like Zendesk, Zoho Desk or Salesforce, and strong written communication, apply now.

Qualifications

• At least 2 years of BPO or customer service experience (non-voice or voice).
• Able to work in shifts 24/7.
• On-site office-based role in the Philippines.
• Familiar with customer care CRMs such as Zendesk, Zoho Desk, and Salesforce.
• Strong written communication and attention to detail.
• Experience in chat or email support is a plus.
• Background in voice support is an advantage but not required.

Responsibilities

• Assist customers with product/service questions, troubleshooting, order updates, and general concerns.
• Document customer interactions and update internal systems with accurate information; escalate issues as needed.
• Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction.
• Adhere to internal processes, service guidelines, and quality standards.

Skills

Written communication

Customer service

Attention to detail

Non-voice chat support

Tools

Zendesk

Zoho Desk

Salesforce

Job description

Job Description:

About

We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 2 years of BPO experience is a strong advantage. This is an on-site position ideal for those who thrive in a collaborative and fast-paced environment.

Key Responsibilities

• Assist customers with product/service questions, troubleshooting, order updates, and general concerns.
• Document customer interactions and update internal systems with accurate information. Escalate unresolved issues to appropriate departments or supervisors as needed.
• Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc.
• Adhere to internal processes, service guidelines, and quality standards.

Qualifications

• At least 2 years of BPO or customer service experience (non-voice or voice).
• Able to work in shifts 24/7
• Able to work from the office and Familiar with customer care CRM, i.e. Zendesk, Zoho Desk, Sales Force
• Strong written communication skills and attention to detail.
• Experience in chat or email support platforms is a plus.
• Background in voice support is an advantage but not required.
• Willing to work on-site and on shifting schedules, including weekends and holidays.
• Positive attitude, professionalism, and a customer-first mindset.

Nice to Have

• Minimum 45 WPM typing speed with good accuracy.