Customer Service Associates (Retail Account) - Open for Fresh Grads!

Wipro Philippines Inc.; Cebu City; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Amazing incentives and rewards

HMO as early as day two

State of the art facilities

Night shift differential pay

Career growth opportunities

Accessible work location

Fun environment

Job summary

A leading outsourcing company in Cebu City is seeking a Customer Service Representative to manage inbound and outbound calls, process refunds, and handle customer queries. Candidates should be a Senior High School Graduate or higher, with good communication skills and computer navigation abilities. The company offers a competitive salary, incentives, and a fun work environment.

Qualifications

• Must be a Senior High School Graduate, College undergraduate (completed 4 semesters with no back subjects), Associate Graduate or College Graduate.
• With or without call center experience.
• Willing to work onsite in Cebu IT Park.
• Willing to learn and be trained.
• Willing to work onsite in Ayala Central Bloc, Cebu IT Park.

Responsibilities

• Handle inbound and outbound calls from any part of the globe.
• Process refunds and answer general airline and reservation queries.
• Ensure accurate documentation of customer profiles.
• Handle mileage plus reservations and queries.
• Provide first time resolution and service recovery when needed.
• Document customer profiles/reservations accurately.
• Manage customer complaints and ensure compliance with policies.

Skills

Good to excellent English communication skills

Excellent skills in computer navigation and Microsoft Office

Good team player

Education

Senior High School Graduate or higher

With or without call center experience

With good to excellent English communication skills

Excellent skills in computer navigation, microsoft offices (outlook and excel)

Good team player

Willing to learn and be trained

Willing to work onsite in Ayala Central Bloc, Cebu IT Park

Tools

MS Office (Outlook, Excel)

Job description

Responsibilities

• Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
• Equipped to handle all general reservations and deal with changes to all reservations
• Process refunds to passengers and answer general airline and reservation queries
• Handle mileage plus reservations and queries
• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
• Ensure accurate documentation of customer profiles/reservations
• Handle customer complaints and provide first time resolution
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include
• Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Qualifications

• Senior High School Graduate, College undergraduate (completed 4 semesters with no back subjects); Associate Graduate or College Graduate
• With or without call center experience
• With good to excellent English communication skills
• Excellent skills in computer navigation, microsoft offices (outlook and excel)
• Good team player
• Willing to learn and be trained
• Willing to work onsite in Ayala Central Bloc, Cebu IT Park

Rewards and Incentives

• Competitive salary
• Amazing incentives and rewards!
• HMO as early as day two
• State of the art facilities (Gym, Karaoke, Pantry, etc.)
• Night shift differential pay
• Career growth opportunities
• Accessible work location
• Fun environment