Customer Service Associates for Airline Account

TORCH Solutions; Murcia; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Meal allowance for on-site shifts

Performance-based incentives

Job summary

TORCH Solutions in the Philippines is seeking a travel customer service associate to resolve flight-related inquiries, including bookings, cancellations, rescheduling, baggage claims, and loyalty redemptions, via phone, email, and chat.

You will handle high-volume, time-sensitive requests with calm professionalism, document interactions for follow-up, and participate in daily briefings and training to stay current on policies and disruptions.

Qualifications

• HS/SHS graduate required.
• Excellent English communications skills.
• Immediate start available.

Responsibilities

• Resolve inquiries about flight bookings, cancellations, rescheduling, baggage claims, and loyalty redemptions via phone, email, and chat.
• Handle high-volume, time-sensitive requests during peak travel with professionalism and solution-first mindset.
• Escalate complex issues to supervisors while maintaining clear documentation and follow-up trails.
• Participate in daily briefings and training to stay updated on policies and disruptions.

Skills

Excellent English proficiency

Education

HS/SHS Graduate

Job description

Role & Responsibilities

• Resolve customer inquiries related to flight bookings, cancellations, rescheduling, baggage claims, and loyalty program redemptions via phone, email, and chat.
• Handle high-volume, time-sensitive requests during peak travel periods with calm professionalism and solution-first mindset.
• Escalate complex issues to supervisors or specialized teams while maintaining clear documentation and customer follow-up trails.
• Participate in daily briefings, product training, and performance reviews to stay updated on policy changes and travel disruptions.

Skills & Qualifications

• At least HS/SHS Graduate
• Excellent English Communications Skills
• Can start immediately

Benefits & Culture Highlights

• Competitive salary + performance-based incentives + meal allowance for on-site shifts.
• Career path into supervisory, quality assurance, or airline-side customer relations roles.
• Work in a dynamic, travel-focused environment with regular training on emerging airline tech and service trends.