Customer Service Associates for Airline Account

TORCH Solutions; Pasacao; Presencial; PHP 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Career path to supervisory roles

Regular airline tech training

Descripción de la vacante

TORCH Solutions in the Philippines is seeking a customer service specialist to handle flight bookings, cancellations, rescheduling, baggage claims, and loyalty redemptions via phone, email, and chat. Join a team that values calm professionalism and solution-first thinking during peak travel periods.

You will participate in daily briefings and training to stay updated on airline policies and disruptions, with potential growth into supervisory or QA roles within a dynamic travel-focused

Formación

• HS/SHS graduate required.
• Excellent English communication skills required.
• Immediate start available.

Responsabilidades

• Resolve customer inquiries related to flight bookings, cancellations, rescheduling, baggage claims, and loyalty program redemptions via phone, email, and chat.
• Handle high-volume, time-sensitive requests during peak travel periods with calm professionalism and solution-first mindset.
• Escalate complex issues to supervisors or specialized teams while maintaining clear documentation and customer follow-up trails.
• Participate in daily briefings, product training, and performance reviews to stay updated on policy changes and travel disruptions.

Conocimientos

English communication

Educación

HS/SHS graduate

Descripción del empleo

Role & Responsibilities

• Resolve customer inquiries related to flight bookings, cancellations, rescheduling, baggage claims, and loyalty program redemptions via phone, email, and chat.
• Handle high-volume, time-sensitive requests during peak travel periods with calm professionalism and solution-first mindset.
• Escalate complex issues to supervisors or specialized teams while maintaining clear documentation and customer follow-up trails.
• Participate in daily briefings, product training, and performance reviews to stay updated on policy changes and travel disruptions.

Skills & Qualifications

• At least HS/SHS Graduate
• Excellent English Communications Skills
• Can start immediately

Benefits & Culture Highlights

• Competitive salary + performance-based incentives + meal allowance for on-site shifts.
• Career path into supervisory, quality assurance, or airline-side customer relations roles.
• Work in a dynamic, travel-focused environment with regular training on emerging airline tech and service trends.