Airline Specialist | CSR

The Hird Corp.; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary and incentives

Paid training

Career growth opportunities

Friendly and supportive work environment

Job summary

A leading airline customer service provider in Cebu City is seeking enthusiastic individuals for the role of Customer Service Representative. You will assist passengers with inquiries related to flight bookings, schedule changes, and baggage concerns while delivering excellent customer experience. Candidates must have good communication skills in English and be willing to work flexible schedules. The company offers competitive salary, paid training, and career growth opportunities in a friendly work environment.

Qualifications

• Senior High School (SHS) Graduate or completed at least 2 years in college.
• Must have good communication skills in English.
• Willing to work in shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist customers with flight reservations, rebookings, and cancellations.
• Provide accurate information about airline policies and procedures.

Skills

Good communication skills in English

Customer-oriented

Education

Senior High School (SHS) Graduate

Completed at least 2 years in college

College Graduate with BPO experience

Job description

We are looking for enthusiastic and customer-focused individuals to join our Airline Account. As a Customer Service Representative, you will assist passengers with inquiries related to flight bookings, schedule changes, baggage concerns, and other travel-related services while delivering excellent customer experience.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email
• Assist customers with flight reservations, rebookings, and cancellations
• Provide accurate information about airline policies and procedures
• Resolve customer concerns in a professional and timely manner
• Maintain accurate documentation of customer interactions

Qualifications

• Senior High School (SHS) Graduate, or
• Completed at least 2 years in college (4 semesters with no back subjects for Old Curriculum High School graduates), or
• College Graduate with at least 6 months BPO experience
• Good communication skills in English
• Willing to work in shifting schedules, weekends, and holidays
• Customer-oriented and able to handle calls professionally

Why Join Us?

• Competitive salary and incentives
• Paid training
• Career growth opportunities
• Friendly and supportive work environment