CSR Airline Account

The HIRD Corp.; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

The HIRD Corp. is seeking a customer service professional to handle inbound and outbound calls for global clients, process refunds, and answer inquiries about flights and services. The role emphasizes first-call resolution and precise documentation of bookings and interactions.

Ideal candidates have at least 6 months of BPO or call center experience and must be willing to work onsite in Cebu City, including night shifts to support international airline accounts.

Qualifications

• At least 6 months of BPO/call center experience.
• Willing to work onsite in Cebu City.
• Willing to work night shifts / shifting schedules (common for international airline accounts).

Responsibilities

• Handle inbound & outbound customer calls (global clients)
• Process refunds, answer inquiries about flights/services
• Aim for first-call resolution
• Accurate documentation of bookings and interactions

Skills

Customer service

Call center experience

Education

College graduate

Senior High School (SHS) graduate

Job description

Job Description

Main Responsibilities

• Handle inbound & outbound customer calls (global clients)
• Process refunds, answer inquiries about flights/services
• Aim for first-call resolution
• Accurate documentation of bookings and interactions

Job Qualifications

Minimum Qualifications:

• College graduate OR at least 2 years (4 semesters) of college completed OR
• Senior High School (SHS) graduate
• At least 6 months of BPO/call center experience
• Willing to work onsite in Cebu City
• Willing to work night shifts / shifting schedules (common for international airline accounts)