Customer Service Associate (Spanish - Bilingual)

Consult Silicon Valley; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Consult Silicon Valley is seeking enthusiastic Customer Service Representatives in Cebu City, Philippines. In this role, you will provide stellar customer support via chat, call, or email and join a fantastic team focused on client happiness. The ideal candidate should have a high school diploma (college degree preferred) and experience in customer service. Strong communication and active listening skills, as well as the ability to multitask effectively in a busy environment, are key to success in this position. Apply now to be part of something innovative!

Qualifications

• High school diploma required; college degree is a plus.
• Experience in customer support is preferred.
• Strong phone conversation and active listening skills necessary.
• Excellent communication abilities are essential.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Provide excellent service via chat, call, or email.
• Welcome new customers with a positive first impression.
• Effectively handle customer issues and escalate when necessary.
• Ask the right questions to understand customer needs.

Skills

Communication skills

Active listening

Multitasking

Education

High school diploma

College degree

Job description

Join a game-changing BPO company that's shaking up the industry! Based in Silicon Valley, we're all about innovation and strategy. We're looking for rockstar Customer Service Reps (Spanish - Bilingual) in Cebu to team up with our US crew. Solve problems, answer questions, and make clients happy. Be part of something different.

Responsibilities

• Chat, call, or email—however you connect, make it count. Deliver top-notch service and keep our customers stoked.
• Welcome newbies with a call that sets the tone for awesomeness.
• Got a tricky situation? Handle it like a pro or escal
• Listen up and ask the right questions to really get what our customers need.

Qualifications

• Got a high school diploma? College degree's a plus.
• Experience in customer support? You're already ahead.
• Nail phone convos and active listening like a champ.
• Talk the talk with killer communication skills.
• Juggle tasks and keep your cool in the fast lane.
• Sound like you? Don't wait—apply now!

Note: This is an onsite opportunity located in Cebu City, Philippines.