Spanish Bilingual Customer Service Representative (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

TASQ Staffing Solutions is hiring for a customer service role in Cebu City, starting May 4, 2026. This 100% onsite position welcomes candidates without prior call center experience, requiring only A2 level proficiency in English and Spanish. Key responsibilities include responding to customer inquiries, navigating sensitive issues, compiling reports, and maintaining interaction records. If you're enthusiastic about helping customers and eager to develop your skills in a supportive environment, we want to hear from you!

Qualifications

• A2 level proficiency in English and Spanish is required.
• No prior call center experience is needed.

Responsibilities

• Respond swiftly to customer inquiries via phone and email.
• Navigate challenging customer concerns politely.
• Compile reports that track customer activity and feedback.
• Understand products and customer needs.
• Address client help requests warmly.
• Maintain detailed records of queries and resolutions.

Skills

English proficiency (A2 level)

Spanish proficiency (A2 level)

Education

SHS Graduate / 2 years in College

Job description

Start Date: May 4, 2026

Work Arrangement: 100% Onsite (Metro Cebu)

Minimum Qualifications:

• New curriculum: SHS Graduate, old curriculum: completed at least 2 years in College (4 semesters with no back subjects)
• No prior call center experience required!
• At least A2 level proficiency in English and Spanish

Job Description:

• Respond swiftly and accurately to customer inquiries through phone and email, ensuring a seamless experience.
• Navigate challenging or sensitive customer concerns with utmost politeness and professionalism.
• Play an active role in compiling insightful reports that track customer activity and feedback.
• Develop a deep understanding of our products, systems, and the unique needs of our customers.
• Warmly address every incoming client help request, making each interaction positive and effective.
• Keep detailed records of queries and the steps taken to resolve them, maintaining transparency.