Customer Service Associate - Salary upto 20K-30K. Apply Now.

Gratitude Jobs Ahead HR Inc; Muntinlupa; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

Gratitude Jobs Ahead HR Inc. in Muntinlupa is seeking a Customer Service Associate for an on-site role, requiring 3-5 years of customer service experience and a Bachelor's degree. The position involves handling inquiries across multiple channels and contributing to a positive customer experience.

You will resolve issues, document interactions, and work with the team to continually improve service delivery. This full-time role may require occasional overtime.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 3-5 years of experience in customer service.
• Strong communication and interpersonal skills.
• Problem-solving skills and ability to handle pressure.

Responsibilities

• Provide exceptional customer support across various channels, including phone, email, and chat.
• Resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experience.
• Participate in training and development sessions to improve service delivery.

Skills

Strong communication and interpersonal

Problem-solving under pressure

Education

Bachelor's degree in a relevant field

Job description

Customer Service Associate - Salary upto 20K-30K

On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer support across various channels, including phone, email, and chat.
• Resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experience.
• Participate in training and development sessions to improve service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving skills and ability to handle pressure
• Qualities and Traits: Empathetic, patient, and a team player
• Working Conditions: Full-time position, may require occasional overtime

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