Travel & Financial Associate. Salary upto 25K-40K

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Health Insurance (HMO)

Sleeping Quarters

Job summary

A dynamic customer service firm in Muntinlupa is seeking a Travel & Financial Associate. The role requires managing customer inquiries through various channels while ensuring satisfaction. Candidates must have 5-8 years of experience in customer service and hold a Bachelor's degree. Strong communication, problem-solving, and interpersonal skills are essential. The company offers comprehensive perks such as a performance bonus, annual trips, and health insurance.

Qualifications

• 5-8 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments for a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Patience

Empathy

Education

Bachelor’s degree in a relevant field

Job description

Travel & Financial Associate. Salary upto 25K-40K

On-site - Muntinlupa 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–8 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Patience and empathy towards customers.
• Working Conditions: Ability to work in a fast-paced environment and handle high call volumes.