Customer Service Associate – Life Insurance (Voice Process)

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Philippines is seeking a Customer Service Associate to support a Life Insurance voice process. The role focuses on handling inquiries with a customer-first approach and delivering accurate policy information.

The ideal candidate has at least 1 year of BPO voice experience, excellent English communication, and a readiness to work onsite in the Philippines. You will collaborate with teammates to ensure quality service and target-driven performance.

Qualifications

• 1 year BPO voice experience preferred.
• Strong English communication, verbal and written.
• Willing to work onsite in the Philippines.

Responsibilities

• Handle inbound/outbound voice calls related to Life Insurance products and services.
• Address customer inquiries, concerns, and requests accurately and professionally.
• Provide clear and concise information on policy details, coverage, and processes.
• Document customer interactions, update records, and follow up as required.
• Adhere to quality standards, scripts, compliance guidelines, and performance metrics.
• Collaborate with team members and team leaders to ensure smooth process delivery.
• Maintain a high level of customer satisfaction and professionalism in every interaction.

Skills

Communication skills

Education

SHS graduate

2nd year college

Job description

Customer Service Associate – Life Insurance (Voice Process)

Experience: 1 Year BPO Voice Experience | Work Setup: Onsite

JOB OVERVIEW

We are seeking a Customer Service Associate to support a Life Insurance voice process. The ideal candidate will have prior BPO voice experience, excellent communication skills, and a customer-focused approach to handling inquiries and providing support.

KEY RESPONSIBILITIES

• Handle inbound / outbound voice calls related to Life Insurance products and services
• Address customer inquiries, concerns, and requests accurately and professionally
• Provide clear and concise information on policy details, coverage, and processes
• Document customer interactions, update records, and follow up as required
• Adhere to quality standards, scripts, compliance guidelines, and performance metrics
• Collaborate with team members and team leaders to ensure smooth process delivery
• Maintain a high level of customer satisfaction and professionalism in every interaction

QUALIFICATIONS & REQUIREMENTS

• SHS Graduate or 2nd Year College Undergraduate
• Minimum 1 year of BPO voice experience
• Excellent communication skills in English, both verbal and written
• Strong customer service orientation and problem-solving skills
• Ability to work in a fast-paced, target-driven environment
• Willing to work onsite