Life Insurance Account - CSR (Voice) | EXL Cebu | Onsite | ₱20K-₱22K Package

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 246,000; Full time

Benefits offered by this job

HMO

Paid Leaves

Government Mandated Benefits

Job summary

EXL Cebu is hiring a Life Insurance Account Customer Service Representative (Voice) to handle customer inquiries and policy details on an onsite basis in Cebu City. The role focuses on delivering high-quality service and managing policy information for clients.

Weekend and holiday shifts may be required. The position offers a stable career path within a well-established life insurance account, with competitive compensation and opportunities for growth through coaching and performance-based

Qualifications

• Education: Open to Senior High School Graduate or 2nd Year College Undergraduate.
• At least 1 year of BPO Voice experience.
• Strong English communication, verbal and written.
• Proficient in computers and software.

Responsibilities

• Handle inbound and outbound voice calls for life insurance inquiries.
• Provide policy details, coverage, premiums, and billing updates.
• Guide customers and beneficiaries through claims process and requirements.
• Resolve issues and escalate complex cases as needed.
• Document customer interactions and update account records.
• Adhere to client policies and data privacy guidelines.
• Meet KPIs such as CSAT, AHT, quality, and attendance.

Skills

Customer service

Communication (English)

Problem solving

Empathy

Computer literacy

Education

Senior High School Graduate

2nd Year College Undergraduate

Job description

Life Insurance Account - Customer Service Representative (Voice) | EXL Cebu | Onsite | ₱20K-₱22K Package*

*Company:* EXL

*Location:* Cebu City - Onsite

*Account:* Life Insurance

*Job Type:* Full-time | Voice Account

*Salary:* ₱20,000 - ₱22,000 Package

*Schedule:* Shifting Schedule

*Work Setup:* Onsite

Job Overview

We are hiring Customer Service Representatives for our Life Insurance Account at EXL Cebu. You will handle voice calls for a Life Insurance client, assisting policyholders with policy inquiries, claims assistance, coverage questions, beneficiaries, and general customer support.

This is a great opportunity for experienced BPO professionals in Cebu who want a stable Insurance account with competitive pay and career growth.

Key Responsibilities

• *Customer Support:* Handle inbound / outbound voice calls for life insurance-related inquiries
• *Policy Assistance:* Assist customers with policy details, coverage, premiums, billing, and updates
• *Claims Support:* Guide customers and beneficiaries through claims process and requirements
• *Issue Resolution:* Resolve customer concerns efficiently and elevate complex cases when needed
• *Documentation:* Accurately document customer interactions and update account records
• *Compliance:* Follow client policies, procedures, and data privacy guidelines
• *Performance Targets:* Meet KPIs including CSAT, AHT, Quality, and Attendance

Qualifications

• *Education:* Open to Senior High School Graduate and 2nd Year College Undergraduate
• *Experience:* With 1 Year BPO Voice Experience (required)
• *Communication:* Good English communication skills, both verbal and written
• *Skills:* Strong customer service orientation, problem-solving skills, empathy, and computer literacy
• *Work Setup:* Willing to work onsite in Cebu City
• *Schedule:* Willing to work on a shifting schedule, including weekends and holidays if required

What We Offer

• *Competitive Salary:* ₱20,000 - ₱22,000 Package
• *Benefits:* HMO, Paid Leaves, and Government Mandated Benefits
• *Career Growth:* Training, coaching, and promotion opportunities
• *Stable Account:* Long-term Life Insurance client at EXL Cebu
• *Supportive Environment:* Team-based culture with on-floor support