Customer Service Representative | Voice Account | Up to 17 Months BPO Experience

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 300,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation and benefits

World-class training programs

Global and inclusive work environment

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives to support a Non-Life Insurance Account. The role requires delivering quality service, handling policy inquiries, and maintaining accurate records. Onsite work at McKinley Hill, Taguig with growth and training opportunities.

Senior High School graduates with 0–17 months of BPO voice experience are welcome; English communication must be strong, and insurance experience is a plus.

Qualifications

• English communication skills are essential for customer interactions.
• Experience in customer service is preferred.
• BPO voice experience is beneficial.

Responsibilities

• Handle inbound customer service calls professionally and efficiently.
• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests.
• Provide accurate information regarding insurance products, services, and company policies.
• Resolve customer concerns while delivering an exceptional customer experience.
• Document customer interactions and update records in internal systems.
• Meet customer satisfaction, productivity, and quality targets.
• Follow insurance compliance requirements and standard operating procedures.
• Collaborate with support teams to achieve first-call resolution whenever possible.
• Demonstrate empathy, active listening, and problem-solving during every interaction.

Skills

Strong English communication

Customer service

Active listening

Education

Senior High School Graduate

Job description

Join Cognizant and Grow Your Career in Insurance Customer Service

Cognizant is a global leader in digital transformation, helping the world's top organizations deliver exceptional customer experiences. With more than 270,000 associates worldwide, we provide outstanding opportunities for career growth, learning, and professional development.

We are hiring Customer Service Representatives (CSR) to support a Non-Life Insurance Account. If you have a passion for helping customers and want to build expertise in the insurance industry, this opportunity is for you.

What You'll Do

• Handle inbound customer service calls professionally and efficiently

• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests

• Provide accurate information regarding insurance products, services, and company policies

• Resolve customer concerns while delivering an exceptional customer experience

• Document customer interactions and update records in internal systems

• Meet customer satisfaction, productivity, and quality targets

• Follow insurance compliance requirements and standard operating procedures

• Collaborate with support teams to achieve first-call resolution whenever possible

• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction

We're Looking For:

• Senior High School Graduates are welcome to apply

• 0-17 months of BPO voice experience in any account

• Customer service experience is an advantage

• Non-Life Insurance or Insurance customer service experience is preferred

• Strong verbal and written English communication skills

• Ability to handle policy-related inquiries with accuracy and attention to detail

• Willing to work onsite in McKinley Hill, Taguig

What You'll Enjoy

Competitive compensation and benefits

Career growth opportunities

Exposure to the insurance and financial services industry

World-class training programs

Global and inclusive work environment

Long-term career stability

AtCognizant,wedon’tjustofferjobs—webuildcareersthatthriveinthedigitalera.

• GrowthThatMatters–Clearcareerpaths,continuouslearning,andopportunitiestomoveintoleadershiporspecializedroles.You’renotjustfillingaseat—you’rebuildingafuture.

• SupportThatEmpowers–Acollaborativeculturewhereyourvoiceisheard,yourideasmatter,andyourwell-beingisprioritizedthroughstrongbenefitsandwork-lifebalance.

• ImpactThatInspires–Workonglobalaccountsthatshapeindustries,influencemillionsofusers,andgiveyouasenseofpurposebeyondthepaycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *

Yourfuturestartshere—grow,thrive,andmakeanimpactwithCognizant.