Life Insurance Voice Support Specialist (Onsite)

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Philippines is seeking a Customer Service Associate to support a Life Insurance voice process. The role focuses on handling inquiries with a customer-first approach and delivering accurate policy information.

The ideal candidate has at least 1 year of BPO voice experience, excellent English communication, and a readiness to work onsite in the Philippines. You will collaborate with teammates to ensure quality service and target-driven performance.

Qualifications

• 1 year BPO voice experience preferred.
• Strong English communication, verbal and written.
• Willing to work onsite in the Philippines.

Responsibilities

• Handle inbound/outbound voice calls related to Life Insurance products and services.
• Address customer inquiries, concerns, and requests accurately and professionally.
• Provide clear and concise information on policy details, coverage, and processes.
• Document customer interactions, update records, and follow up as required.
• Adhere to quality standards, scripts, compliance guidelines, and performance metrics.
• Collaborate with team members and team leaders to ensure smooth process delivery.
• Maintain a high level of customer satisfaction and professionalism in every interaction.

Skills

Communication skills

Education

SHS graduate

2nd year college

Job description

Gratitude Philippines is seeking a Customer Service Associate to support a Life Insurance voice process. The role focuses on handling inquiries with a customer-first approach and delivering accurate policy information.

The ideal candidate has at least 1 year of BPO voice experience, excellent English communication, and a readiness to work onsite in the Philippines. You will collaborate with teammates to ensure quality service and target-driven performance.