CSR for Insurance Brokerage/ (Virtual Process/work onsite set-up)

Metacom Careers; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative to handle inquiries about insurance products and services. You will provide exceptional service, resolve customer issues promptly, and assist clients in navigating virtual insurance processes.

The role requires strong English communication, solid customer service experience, and the ability to maintain precise records of interactions. Collaboration with team members will help enhance the overall customer experience in a dynamic contact

Qualifications

• Strong command of English for customer interactions.
• Experience in customer service environments, especially call centers.
• Ability to handle inquiries and resolve issues efficiently.
• Familiarity with processes in virtual/online service delivery.
• Adaptability and positive attitude in a fast-paced setting.

Responsibilities

• Handle customer inquiries regarding insurance products and services.
• Provide exceptional service by resolving customer issues and concerns promptly.
• Assist clients in navigating through virtual insurance processes.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.

Skills

English Proficiency

Customer Service

Problem-Solving

Organizational Skills

Work Ethic

Call Center Operations

Technical Processes

Education

Bachelor's degree in a relevant field

Job description

Description

• Handle customer inquiries regarding insurance products and services.


• Provide exceptional service by resolving customer issues and concerns promptly.


• Assist clients in navigating through virtual insurance processes.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with team members to enhance the overall customer experience.

Description

• Handle customer inquiries regarding insurance products and services.


• Provide exceptional service by resolving customer issues and concerns promptly.


• Assist clients in navigating through virtual insurance processes.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.


• Experience Level: atleast 6 months of bpo experience handling voice internation account


• Skills and Competencies: Proficient in English language, customer service, and problem-solving.


• Skills and Competencies: Strong organizational skills and work ethic.


• Skills and Competencies: Familiarity with call center operations and technical processes.


• Qualities and Traits: Adaptability and a positive attitude.