Life Insurance Customer Service Representative – Voice Account

Gratitude Philippines; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

EXL Cebu is seeking Life Insurance Customer Service Representatives to handle life insurance inquiries, provide accurate policy information, address customer concerns, and deliver excellent service over the phone.

The on-site role requires a Senior High School graduate or 2nd-year college, at least 1 year of BPO voice experience, strong verbal and written communication, and a customer-focused, problem-solving mindset. Location is Cebu Business Park, Cebu City.

Qualifications

• Senior High School graduate or at least 2nd-year college undergraduate.
• Must have at least 1 year of BPO voice experience.
• Excellent verbal and written communication skills.
• Customer-focused with good problem-solving skills.
• Willing to work onsite at Cebu Business Park, Cebu City.

Responsibilities

• Assist customers with life insurance-related inquiries, provide accurate information about policies, address concerns, and deliver excellent customer service through phone interactions.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

BPO voice exp

Education

Senior High School / 2nd-year college

Job description

Job Title: Life Insurance Customer Service Representative – Voice Account

Company: EXL Cebu

Work Location: 10th Floor, 2Quad Building, Cebu Business Park, Cebu City

Work Setup: Onsite

Job Description

We are looking for customer-oriented individuals to join EXL Cebu as Life Insurance Customer Service Representatives. The role involves assisting customers with life insurance-related inquiries, providing accurate information about insurance policies, addressing concerns, and delivering excellent customer service through phone interactions.

Qualifications

• Senior High School graduate or at least 2nd-year college undergraduate.
• Must have at least 1 year of BPO voice experience.
• Excellent verbal and written communication skills.
• Customer-focused with good problem-solving skills.
• Willing to work onsite at Cebu Business Park, Cebu City.

Location

10th Floor, 2Quad Building, Cebu Business Park, Cebu City

Join EXL Cebu and be part of a team delivering quality customer service in the life insurance industry!