Customer Service Associate - Insurance Account Gateway Cubao

Accenture in the Philippines; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Accenture in the Philippines is seeking an Associate to review documents for completeness and compliance, verify agent and license details, and analyze information to determine appropriate handling. You will encode data in the system and update records as needed, supporting workflow and communication tasks on site at Gateway Cubao, Quezon City.

The role requires 1 year of relevant experience, proficiency in Microsoft Office, flexibility with shifts, and a willingness to adapt to the team's

Qualifications

• Open to college graduates and undergraduates who have completed at least 2nd year.
• Must have 1 year of experience in financial/healthcare/retirement/insurance accounts.
• Proficient in Microsoft applications.
• Must be willing to work full time onsite in Gateway Cubao, Quezon City.
• Must be flexible with shifts.
• Ability to adhere to current performance tool that team uses.
• Coachable - Seeks out and accepts feedback to improve personal performance.

Responsibilities

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

Skills

Proficient in Microsoft applications

Education

College graduate or completed 2nd year

Tools

Microsoft Office

Job description

Job Description

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

SKILLS AND QUALIFICATIONS

Associate Role

• Open to college graduates and undergraduate who have completed at least 2nd year
• Must have 1 year of experience in financial/healthcare/retirement/insurance accounts
• Proficient in Microsoft applications
• Must be willing to work full time onsite in Gateway Cubao, Quezon City
• Must be flexible with shifts
• Ability to adhere to current performance tool that team uses
• Coachable - Seeks out and accepts feedback to improve personal performance