Customer Service Associate And Inbound Sales Associate - Cebu_ONSITE ONLY

Accenture in the Philippines; Cebu City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Accenture in the Philippines is seeking a customer service representative in Cebu City to provide support per defined scope of work and service levels. You will handle inquiries, resolve issues, and contribute to service quality.

The role emphasizes call quality, upselling, and meeting metrics, with availability for shift schedules and holidays as needed. Strong English communication is essential to succeed in this fast-paced BPO environment.

Qualifications

• Must have excellent command of English (written and spoken).
• Open to college graduates with at least 6 months of BPO experience.
• Also open to high school/senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Experience in sales (inbound/outbound) is preferred.
• Amenable to work shifting schedules and holidays if needed.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Provide customer service support per scope of work and service level requirements.
• Ensure call quality and adherence to quantitative standards in customer care.
• Assist with upselling/cross-selling where appropriate and resolve issues in a timely manner.

Skills

Excellent English Communication Skills

BPO Experience

Sales Experience inbound/outbound

Shifting Schedule & Holiday Avail.

Willing to work in Cebu City

Job description

JOB DESCRIPTION

Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality, upselling/cross selling, and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

JOB QUALIFICATIONS

• Excellent English Communication Skills
  
• Open to college graduates with at least 6 months of BPO experience
  
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
  
• Experience in Sales both inbound and outbound, preferred
  
• Amenable to work on shifting schedule and during holidays if needed
  
• Willing to work in Cebu City, Cebu.