Customer Relations Services Representative (Security) - SM City Pampanga

SM Supermalls; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

SM Supermalls, a leading regional mall operator, seeks a Customer Relations Services Representative (Security) for SM City Pampanga in San Fernando. You will help implement security programs to maintain a safe, orderly environment for customers, employees, and tenants, aligning with company standards and government laws.

Responsibilities include inspections, monitoring compliance, and documenting incidents.

Qualifications

• Bachelor's degree in Criminology or related field.
• Registered Criminologist preferred.
• 1–2 years of work experience in security or customer service.
• Good communication skills.

Responsibilities

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.

Skills

Communication skills

Flexibility

Customer service

Education

Bachelor's degree in Criminology

Job description

Customer Relations Services Representative (Security) - SM City Pampanga SM City Pampanga, San Fernando City, Pampanga, Philippines 1 - 2 Years Probationary

Job Description

As a Customer Relations Services Representative, your role is to execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.

Primary Responsibilities:

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.
  

Requirements:

• Graduate of Bachelor's degree in Criminology or in any related course. Registered Criminologist is preferred.
• With at least 1-2 years of work experience in the security industry or customer service.
• Has good and effective communication skills.
• Flexible and can work on weekends, holidays and extended hours.

Work Location:

Job Snapshot

Updated Date

09-09-2026

Job ID

Jobs_4058

Hierarchy

SMPP

Location

Experience

1 - 2 Years

Employment Type

Employee Sub Type

Full time

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SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers. With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.