Customs Assistant

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 200,880 - 312,480; Full time

Job summary

DSV - Global Transport and Logistics in Manila is seeking a Customs Assistant to support timely and accurate vetting and compiling of invoice lines for pre‑lodgment and customs administration.

You will verify data in the Customs system, obtain documents, and communicate discrepancies. Strong MS-Office skills and teamwork are essential; training and development opportunities exist within GBS MNL.

Qualifications

• Bachelor in Customs Administration is advantageous but not required.
• Knowledge of CW1 system is an advantage.
• Good MS-Office skills (Outlook/Excel) and web-based applications.

Responsibilities

• Vet and compile invoice lines for pre-lodgment and Customs Administration.
• Check daily workload and prioritize tasks based on KPI.
• Communicate missing documents and escalate as needed.
• Attend to customer pre-lodge/customs activities and queries.
• Support process improvements and meet performance targets.

Skills

MS Office

Web applications

Interpersonal skills

Time management

Education

Bachelor of Science in Customs Administration

Freight-forwarding / logistics education

Tools

CW1 system

Excel

Job description

Job Req Number: 121294
Time Type: Full Time
Position: Customs Assistant
Department / Location: GBS MNL - Business Support Services
Line Reporting: Team Leader

This role is responsible for timely and accurate vetting and compiling of invoice lines within the required timeframes for pre‑lodgment and/or Customs Administration where submissions are made through local customs systems. The process involves verifying and updating data entry in the Customs system, obtaining documents for customs clearance, and immediately communicating any process or document discrepancies.

Key Tasks & Deliverables

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre‑lodge/customs activities and queries.
• Sending jobs into pre‑lodge/customs.
• Active participation in project for process improvements.
• Individual Performance to meet/exceed expectations as defined in the SLA.
• Work under the direction of Team Leader/s.
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined.
• To be a DSV ambassador.
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• Own personal development in line with DSV's performance review process.
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

Education and Skills

• Graduate of Bachelor of Science in Customs Administration is an advantage but not required.
• Freight-forwarding / logistics education is an advantage.
• Knowledge in CW1 system is an advantage.
• Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced).
• Good Know How in web-based applications / Internet.
• Quick comprehension and focused work.
• Resilience, ability to prioritize and meet deadlines.
• Accurate and reliable working method.
• Ability to work in a team & good interpersonal skills.
• Openness and flexibility in meeting customer demands / service attitude.