Customer Service Assistant

Remax International Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading real estate company seeks a Customer Service Associate in Pasig, Philippines, to provide effective responses to inquiries and complaints regarding post-sales support. The ideal candidate will have a Bachelor’s degree, preferably in an IT-related field, with at least one year of experience in customer service. Strong communication skills and the ability to handle pressure are essential for this role. Experience with CRM systems is a plus.

Qualifications

• Bachelor’s College Degree in any field, IT-related course preferred.
• Minimum one year experience in Customer Service.
• Strong verbal and written communication skills required.
• Ability to handle challenging customer situations effectively.
• Capable of working under pressure.

Responsibilities

• Provide efficient responses to inquiries.
• Handle complaints on post-sales support and services.

Skills

Verbal communication

Written communication

Customer handling

Working under pressure

Education

Bachelor’s degree (preferably IT-related)

Tools

Customer Relationship Management (CRM)

Job description

Responsibilities

Provides efficient responses to inquiries and complaints on post-sales support and services.

Qualifications

• Bachelor’s College Degree in any field but preferably IT-related course

• With at least one (1) year experience in Customer Service

• Good verbal and written communication skills

• Has the ability to handle challenging customer situations

• Able to work under pressure

• Knowledge in Customer Relationship Management (CRM) systems is an advantage.