Senior Analyst: AOG & Global Customer Support

Collins Aerospace PH; Tanauan; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Collins Aerospace, a RTX company, is seeking a Customer Support professional in the Philippines to manage inbound AOG requests and critical part demand for global customers. The role requires strong communication, problem-solving, and ERP/CRM proficiency, with aerospace industry experience preferred.

You will collaborate with multiple departments to ensure timely information flow and issue resolution, while meeting KPIs and contributing to continuous improvement initiatives.

Formación

• Bachelor’s Degree or 6 years of relevant experience.
• Experience resolving customer complaints and problems.
• MS Outlook, Excel, PowerPoint, Word proficiency.
• Strong numerical, written, and verbal communication and reasoning skills.
• Experience analyzing and troubleshooting challenging and uncommon scenarios.
• Ability to manage time-sensitive, high-pressure situations without supervision.
• Aerospace or manufacturing industry experience.
• SAP experience.
• Salesforce experience.
• Reporting, database manipulation and/or VBA is a plus.

Responsabilidades

• Communicate effectively and professionally with customers.
• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for Collins Aerospace customers worldwide.
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems.
• Follow-up with customers on all issues and cases while maintaining strong customer relationships.
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately.
• Achieve all key performance indicators and achieve best in class performance.
• Participate in continuous improvement initiatives.
• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.
• Amenable to work on non-traditional shift schedules and on holidays:

Conocimientos

Communication skills

Problem solving

Time management

Analytical thinking

High pressure situations

Educación

Bachelor’s Degree or 6 years experience

Herramientas

MS Outlook

Excel

PowerPoint

Word

SAP

Salesforce

VBA

Descripción del empleo

Collins Aerospace, a RTX company, is seeking a Customer Support professional in the Philippines to manage inbound AOG requests and critical part demand for global customers. The role requires strong communication, problem-solving, and ERP/CRM proficiency, with aerospace industry experience preferred.

You will collaborate with multiple departments to ensure timely information flow and issue resolution, while meeting KPIs and contributing to continuous improvement initiatives.