Customer Service Agent – Start ASAP (On-site Makati)

Alorica; Philippines; On-site; PHP 312,000 - 379,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Job summary

Alorica is hiring a Customer Service Representative for its Makati on-site location. No prior experience is required as full training will be provided. You will handle inquiries via phone, email, and chat, resolving issues and providing product information.

Join a fast-paced, team-oriented environment with opportunities for performance-based incentives. Training begins immediately, with a chance to develop customer service skills and advance within the company.

Qualifications

• High school graduates with no prior experience are welcome to apply.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation and ability to work in a fast-paced team.

Responsibilities

• Respond to inbound inquiries via phone, email, and chat.
• Resolve customer issues in a timely and professional manner.
• Provide information about products and services to customers.
• Document customer interactions and maintain accurate records.
• Identify opportunities to promote products and services to customers.
• Collaborate with teammates to improve service processes.

Skills

Customer service orientation

Communication skills

English proficiency

Teamwork

Problem-solving

Documentation

Education

Senior High School (New Curriculum)

Tools

CRM software

Job description

Alorica is hiring a Customer Service Representative for its Makati on-site location. No prior experience is required as full training will be provided. You will handle inquiries via phone, email, and chat, resolving issues and providing product information.

Join a fast-paced, team-oriented environment with opportunities for performance-based incentives. Training begins immediately, with a chance to develop customer service skills and advance within the company.