Customer Service Agent Project-Based Part-Time

Newstel Worldwide; Quezon City; Remote; PHP 165,000 - 262,000; Part time

Job summary

Newstel Worldwide in the Philippines seeks project-based, part-time Customer Service Agents for the Flower Account. You will handle orders, deliveries, inquiries via calls, chat, and email, delivering a friendly, personalized experience while adapting to changing client needs.

Ideal candidates are quick learners with strong English, empathetic communication, and the ability to work 20–40 hours weekly, including weekends if required.

Qualifications

• Excellent verbal and written English communication skills.
• Available to work 20-40 hours per week with a flexible schedule, including weekends and holidays if needed.
• Must not be currently employed or studying, ensuring full availability for the project-based campaign.

Responsibilities

• Handle customer inquiries through phone, live chat, and email professionally and efficiently.
• Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.
• Resolve customer concerns with empathy while maintaining a positive customer experience.
• Personalize responses to each customers situation rather than relying solely on scripted replies.
• Accurately document customer interactions and follow account procedures.
• Meet quality, productivity, and customer satisfaction expectations.
• Adapt quickly to seasonal changes in workload and business needs.

Job description

Job Description:

Remote - Open to candidates in the Philippines

Part-Time | Project-Based

Opportunities vary depending on client needs

UseYour Own Device

About the Role

We're looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents. In this role, you'll assist customers via calls, live chat, and email with orders, deliveries, product inquiries, and other concerns, providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a project-based customer service role.

What You’ll Do

• Handle customer inquiries through phone, live chat, and email professionally and efficiently.
• Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.
• Resolve customer concerns with empathy while maintaining a positive customer experience.
• Personalize responses to each customers situation rather than relying solely on scripted replies.
• Accurately document customer interactions and follow account procedures.
• Meet quality, productivity, and customer satisfaction expectations.
• Adapt quickly to seasonal changes in workload and business needs.

What You Bring

• Available to work 20-40 hours per week with a flexible schedule, including weekends and holidays if needed.
• Must not be currently employed or studying, ensuring full availability for the project-based campaign.
• Excellent verbal and written English communication skills.
• Comfortable handling voice, chat, and email support.
• Quick learner with the ability to absorb new processes and product knowledge rapidly.
• Strong empathy and active listening skills.
• Able to personalize customer interactions naturally and build rapport.
• Customer service or BPO experience is an advantage, but not required.
• Customer-first mindset
• Strong problem-solving skills
• Adaptability in a fast-paced seasonal environment
• Attention to detail
• Positive attitude and reliability
• Ability to remain calm under pressure during peak seasons