Customer Service Representative

Blue Aurora Solutions, Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

FlowerStore.ph is seeking an experienced Customer Service Representative who is passionate about solving complex challenges in a hyper-growth e-commerce environment, while learning fast and having fun. Join the Philippines' #1 Online Gift Store and help delight customers across Southeast Asia with professional support via phone, email, or social media.

This role requires excellent communication in Tagalog and English, a proactive problem-solving mindset, and a friendly, hardworking attitude in a

Qualifications

• Experience in BPO industry is a plus.
• Smart, friendly and hardworking.
• Excellent communication in Tagalog and English.
• Excellent decision making and problem-solving skills.
• Strong interpersonal and listening skills.

Responsibilities

• Resolve customer inquiries and concerns via phone, email, or social media.
• Greet customers warmly and ascertain reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Clarify complaints and determine best solution; follow up to ensure resolution.
• Support the company's operations.
• Other duties as required.

Skills

Customer service

Communication skills

BPO experience

Bilingual English/Tagalog

Problem solving

Job description

FlowerStore.ph is looking for an experienced Customer Service Representative who are passionate about collectively overcoming complex challenges of the hyper-growth e-commerce ecosystem, while learning fast and having fun.

We are the Philippines' #1 Online Gift Store with a mission to make gifting thoughtful, affordable, and convenient in Southeast Asia. Backed by international investors, we are a young, dynamic, fun, and multi-disciplinary team with years of experience in e-commerce. We are looking for individuals who are ambitious and passionate to join us in our journey. Would you be up to the challenge?

Responsibilities:

• Resolve customer inquiries and concerns via phone, email, or social media

• Greet customers warmly and ascertain reason for calling

• Assist with placement of orders, refunds, or exchanges

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Support the company's operations

• Other tasks that may be required which would deem necessary in the fulfillment of the above duties

Qualifications:

• Relevant experience in BPO Industry is a plus

• Smart, friendly and hardworking

• Excellent communication skills in Tagalog and English

• Excellent decision making and problem-solving skills

• Strong interpersonal skills

• Good attentive listening skills