Customer Service Associate (For Pooling)

Newstel Media Ltd; Philippines; Hybrid; PHP 201,000 - 279,000; Part time

Job summary

Newstel Media Ltd in the Philippines invites you to join our talent pool for Customer Service Associates. This is not an immediate opening; you may be contacted for opportunities across phone, chat, and email support, troubleshooting, or order processing as client needs arise.

Open to candidates in the Philippines, the role supports multiple arrangements (part-time, full-time, project-based, or permanent employment) with essential focus on delivering professional, empathetic service and accurate

Qualifications

• Customer service mindset with empathy and active listening.
• Strong English communication skills (verbal and written).
• Proficiency in computer navigation and system tools.
• Experience in BPO, call center, or customer-facing roles is a plus.

Responsibilities

• Provide excellent customer service through phone, chat, and email.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

Skills

Customer service mindset

Active listening

Empathy

English communication

Computer proficiency

Education

High School / SHS / Associate / College graduate

Job description

Remote – Open to candidates in the Philippines
Part-Time | Full-Time | Project-Based | Permanent Employment
Opportunities vary depending on client needs
UseYour Own Device

Join Our Talent Pool – Customer Service Associates

We are continuously building a pool of talented Customer Service Associates who are open to project-based, permanent, part-time, or full-time opportunities as they arise. As part of this pool, you’ll play a key role in assisting customers through different communication channels, ensuring each interaction is handled with care and professionalism.

About the Role

This is not for an immediate opening, but for future consideration. If matched with an opportunity, you may support one of our client accounts with tasks such as phone, chat, and email support, troubleshooting, or order processing.

What You’ll Do

• Provide excellent customer service through phone, chat, and email.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

What You Bring

• Strong customer service mindset with empathy and active listening skills.
• At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
• Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
• Proficiency in computer navigation and system tools.
• Good English communication skills (verbal and written).
• Ability to handle diverse customer situations and resolve concerns effectively.

Important Note

This is a pooling job post. If selected, you will be contacted once a suitable opportunity becomes available.