Remote Customer Support Agent — Seasonal & Flexible

Newstel Worldwide; Quezon City; Remote; PHP 165,000 - 262,000; Part time

Job summary

Newstel Worldwide in the Philippines seeks project-based, part-time Customer Service Agents for the Flower Account. You will handle orders, deliveries, inquiries via calls, chat, and email, delivering a friendly, personalized experience while adapting to changing client needs.

Ideal candidates are quick learners with strong English, empathetic communication, and the ability to work 20–40 hours weekly, including weekends if required.

Qualifications

• Excellent verbal and written English communication skills.
• Available to work 20-40 hours per week with a flexible schedule, including weekends and holidays if needed.
• Must not be currently employed or studying, ensuring full availability for the project-based campaign.

Responsibilities

• Handle customer inquiries through phone, live chat, and email professionally and efficiently.
• Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.
• Resolve customer concerns with empathy while maintaining a positive customer experience.
• Personalize responses to each customers situation rather than relying solely on scripted replies.
• Accurately document customer interactions and follow account procedures.
• Meet quality, productivity, and customer satisfaction expectations.
• Adapt quickly to seasonal changes in workload and business needs.

Job description

Newstel Worldwide in the Philippines seeks project-based, part-time Customer Service Agents for the Flower Account. You will handle orders, deliveries, inquiries via calls, chat, and email, delivering a friendly, personalized experience while adapting to changing client needs.

Ideal candidates are quick learners with strong English, empathetic communication, and the ability to work 20–40 hours weekly, including weekends if required.