Customer Service Agent - Fresh Graduates / NO BPO Exp - Alorica Alabang

TalentLink Outsourcing; Muntinlupa; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonuses

Anniversary gifts

Annual appraisals

Employee recognition programs

Government-mandated benefits

HMO

Job training

Mentorship programs

Professional development opportunities

Maternity and paternity leave

Vacation leave

Volunteer time off

Descripción de la vacante

A recruitment agency is seeking a candidate for an on-site customer service position in Muntinlupa. The role requires responding to customer inquiries and providing product information. It welcomes fresh graduates and offers training. Benefits include performance bonuses, paid training, and professional development opportunities.

Formación

• No BPO experience needed - training will be provided.
• College fresh grads, SHS & HS grads, college undergrads, and vocational grads are welcome to apply.
• Willing to work on-site in Muntinlupa.
• Strong communication and problem-solving skills.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.

Conocimientos

Customer service

Multichannel support

Communication

Educación

High School Diploma or Senior High School Graduation

Descripción del empleo

TalentLink Outsourcing is seeking a candidate for an on-site position in Muntinlupa. No experience is required, and the role is open to high school or senior high school graduates.

Job Description

The successful candidate will respond to customer inquiries via phone, email, and chat, provide accurate information about products and services, resolve customer issues and complaints efficiently, and maintain detailed records of customer interactions.

The candidate will also collaborate with team members to enhance service quality, meet performance metrics, and contribute to team goals.

Benefits

The company offers a range of benefits, including performance bonuses, anniversary gifts, annual appraisals, employee recognition programs, incentives, and government-mandated benefits.

Additional benefits include HMO, employee assistance programs, job training, mentorship programs, professional development opportunities, maternity and paternity leave, vacation leave, and volunteer time off.

Requirements

• Competitive salary range
• No BPO experience needed - training will be provided
• College fresh grads, SHS & HS grads, college undergrads, and vocational grads are welcome to apply
• 20% night differential
• Paid training and incentives
• 13th month pay
• Vacation leave and personal time off are paid
• Anniversary bonus
• Annual performance increase
• On-site work with a professional and supportive team

Working Location

The position is based on-site in Muntinlupa.

Please note that if the position requires working overseas, candidates should be vigilant and beware of fraud. If an employer withholds your ID, requires a guarantee, or collects property during the job search, please report it immediately.