Customer Service Agent (Fresh Graduates Accepted)

Temu; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Temu in the Philippines is seeking a Customer Service Representative to handle basic inquiries related to orders, returns, and general concerns. You will manage assigned customer cases until resolution and support general tasks as needed.

The ideal candidate has a high school diploma, strong written English, good data entry, and a detail-oriented, organized approach. Willingness to work rotating shifts and holidays is required in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• College education or degree preferred
• Experience in Customer Service is an advantage
• Strong written English communication skills

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns
• Assist with general support tasks as needed
• Manage assigned customer cases until resolution
• Address customer concerns using a customer-first approach and escape complex issues when necessary

Skills

Written English

Data entry

Detail oriented

Organized

Process adherence

Education

High School Diploma

College degree preferred

Job description

Job description

About the role

Handle basic customer service inquiries related to orders, returns, and general concerns. Manage assigned customer cases until resolution.

Key responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns
• Assist with general support tasks as needed
• Manage assigned customer cases until resolution
• Address customer concerns using a customer-first approach and escape complex issues when necessary

About you

• High school diploma or equivalent required
• College education or degree is preferred
• Experience in Customer Service is an advantage
• Strong written English communication skills
• Strong data entry skills
• Detail-oriented and organized
• Ability to follow processes and meet deadline
• Ability to work in a fast-paced environment
• Willingness to work rotating shifts and holidays