Customer Service Representative -Fresh Graduates are welcome

Caldwell Communications; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Pioneer accounts

Non-voice accounts

Easy accounts

HMO

13th Month Pay

Departmental Awards

Maternity/Paternity Leave

Paid leaves

Attendance Bonus

Job summary

Caldwell Communications in Manila, Philippines is hiring for a customer service role. You will respond to inquiries via phone, email, or chat, provide accurate product and policy information, and resolve issues to ensure customer satisfaction.

No experience required; we will train you. Work on weekdays with weekends off, start with entry-level duties and grow with the team.

Qualifications

• No prior work experience required; training provided.
• Strong communication and friendly demeanor.
• Willingness to learn and adapt to non-voice support.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

Skills

Verbal communication

Listening skills

Education

HS/College/Vocational diploma

Job description

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

What You Will Do

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

No Experience Needed: (Optional)

• We will train you!

Work Time

• Work on weekdays only.
• Enjoy your weekends off.

What You Need

• Be friendly and good at talking.
• Know how to use a phone or computer
• Filipino Citizen, or hold relevant residence status
• With diploma (HS or College or Vocational)
• Good verbal, listening, and communication skills. Preferred language: English.

Here’s What We Can Offer

• Pioneer, Non-voice, and Easy Accounts Available
• HMO.
• 13th Month Pay.
• Departmental Awards
• Maternity/Paternity Leave
• Paid leaves.
• Attendance Bonus