Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Taguig Site - Work Onsite

Alorica Philippines; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training and Incentives

20% Night Differential

13th Month Pay

Vacation Leave / Personal Time Off - Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service provider is looking for a fresh graduate or student for a full-time, onsite position in Makati, Metro Manila. The role involves answering customer inquiries, resolving complaints, and providing support. Competitive salary packages, paid training, and various employee benefits are offered. Ideal candidates are those with strong work ethic, problem-solving abilities, and excellent communication skills.

Qualifications

• Open to fresh graduates and vocational graduates.
• No BPO experience needed; training will be provided.
• Excellent communication skills required.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Maintain accurate customer records in the system.

Skills

Strong work ethic

Problem-solving skills

Customer service skills

Excellent communication skills

Education

Fresh graduates, senior high school graduates, college undergraduates, or vocational graduates

Job description

We are looking for a fresh graduate or student to join our team in Taguig. This is a full-time, on-site position at the PhilPlans Corporate Center in Makati, Metro Manila, Philippines.

Job Description

The successful candidate will be responsible for answering customer inquiries via phone, email, or chat, resolving complaints, and providing effective solutions. Other responsibilities include assisting with product and service support, maintaining accurate customer records, communicating clearly, and following company guidelines.

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements and Benefits

We offer competitive salary packages, paid training, and incentives. No BPO experience is needed, as we will train you. We are open to fresh graduates, senior high school graduates, college undergraduates, and vocational graduates.

• Competitive Salary Packages
• No BPO experience needed - we will train you
• Open to fresh graduates, senior high school graduates, college undergraduates, and vocational graduates
• 20% Night Differential
• Paid Training and Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off - Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional and supportive team

We are looking for individuals with strong work ethic, problem-solving skills, and excellent communication skills. If you are a team player with technical skills, interpersonal skills, customer service skills, and organizational skills, we encourage you to apply.

Working Location

PhilPlans Corporate Center, 10th Avenue, Kalayaan Ave, City of Makati, Metro Manila, Philippines

Please note that we are committed to equal employment opportunities and welcome applications from diverse candidates. We are an equal opportunities employer and welcome applications from all qualified candidates.