Phone Support Specialist — Customer Care Pro

Stark BPO Services; Caloocan; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

Career development

Employee benefits

Work-life balance

Job summary

Stark BPO Services in Caloocan City, Metro Manila, is hiring a Customer Service Representative for a full-time, on-site role. You will be the voice of the company, handling phone-based support and building lasting relationships with clients while delivering exceptional service in a fast-paced call center environment.

You will answer inquiries, provide product information, document interactions, and collaborate with teams to maintain high service quality.

Qualifications

• High school diploma or equivalent; customer service experience is a plus.
• Strong communicator with a customer-focused mindset.
• Familiarity with call centre software and CRM tools.
• Ability to work evenings, weekends, or holidays as required.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Provide accurate information about products and services.
• Document customer interactions and maintain records in the system.
• Identify needs and escalate complex issues when needed.
• Meet call handling targets and collaborate with the team.
• Contribute to a positive work environment and continuous improvement.

Job description

Stark BPO Services in Caloocan City, Metro Manila, is hiring a Customer Service Representative for a full-time, on-site role. You will be the voice of the company, handling phone-based support and building lasting relationships with clients while delivering exceptional service in a fast-paced call center environment.

You will answer inquiries, provide product information, document interactions, and collaborate with teams to maintain high service quality.