Customer Care Specialist — Rotating Shifts

TEMU; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Temu is seeking a Customer Service Agent to handle basic customer service inquiries related to orders, returns, and general concerns. You will assist with general support tasks and manage assigned customer cases until resolution in a fast-paced environment.

Strong written English and data entry skills are essential, along with being detail-oriented and organized. Willingness to work rotating shifts and holidays is required for this role, located in Metro Manila, Philippines.

Qualifications

• High school diploma or equivalent required; college education or degree is preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills, strong data entry skills.
• Detail-oriented and organized. Ability to follow processes and meet deadline.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Written English

Data entry

Attention to detail

Organizational skills

Fast-paced environment

Education

High school diploma or equivalent

Job description

Temu is seeking a Customer Service Agent to handle basic customer service inquiries related to orders, returns, and general concerns. You will assist with general support tasks and manage assigned customer cases until resolution in a fast-paced environment.

Strong written English and data entry skills are essential, along with being detail-oriented and organized. Willingness to work rotating shifts and holidays is required for this role, located in Metro Manila, Philippines.