Customer Care Specialist Onsite Rotating Shifts

TEMU; Metro Manila; Sur place; PHP 201 000 - 312 000; Plein temps

Résumé du poste

TEMU Philippines is seeking an on-site Customer Service Associate with a background in ecommerce or general support. This role handles orders, returns, and inquiries, with rotation shifts based on business needs.

The ideal candidate has a high school diploma, strong written English, data entry accuracy, and the ability to work in a fast-paced environment while maintaining a customer-first approach. Holidays may be required.

Qualifications

• High school diploma or equivalent; college education or degree preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented and organized; ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsabilités

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and elevate complex issues when necessary.

Connaissances

Customer service

English writing

Data entry

Attention to detail

Formation

High school diploma

College education preferred

Description du poste

TEMU Philippines is seeking an on-site Customer Service Associate with a background in ecommerce or general support. This role handles orders, returns, and inquiries, with rotation shifts based on business needs.

The ideal candidate has a high school diploma, strong written English, data entry accuracy, and the ability to work in a fast-paced environment while maintaining a customer-first approach. Holidays may be required.