Customer Service Agent (Blended)

3o-BPO Incorporated; Metro Manila; Sur place; PHP 223 000 - 335 000; Plein temps

Résumé du poste

3o-BPO Incorporated is seeking a dedicated Customer Service Representative in the Philippines to handle inquiries and deliver excellent service on a blended account.

Ideal candidates have at least 6 months in BPO, strong verbal and written communication skills, and familiarity with Salesforce. Experience with retail, e-commerce, or B2B accounts is a plus and will help drive customer satisfaction.

Qualifications

• 6 months of experience in the BPO industry is highly preferred.
• Strong verbal and written communication skills.
• Experience handling retail, e-commerce, or B2B accounts is an advantage.
• Familiarity with Salesforce is highly preferred.

Responsabilités

• Provide assistance to customers by answering inquiries and delivering excellent customer service.
• Identify customer concerns and implement effective solutions to address their needs.
• Maintain detailed and accurate records of customer communications and account activities.
• Collaborate with team members to achieve customer satisfaction and service goals.

Connaissances

Customer service

Communication skills

Team collaboration

Outils

Salesforce

Description du poste

We are looking for a dedicated and solutions-oriented Customer Service Representative . The role involves working under a blended account .

Job Description

• Provide assistance to customers by answering inquiries and delivering excellent customer service.
• Identify customer concerns and implement effective solutions to address their needs.
• Maintain detailed and accurate records of customer communications and account activities.
• Collaborate with team members to achieve customer satisfaction and service goals.

Requirements

• At least 6 months of experience in the BPO industry is highly preferred.
• Strong verbal and written communication skills.
• Experience handling retail, e-commerce, or B2B accounts is an advantage.
• Familiarity with Salesforce is highly preferred.