Solutions-Driven Customer Support Specialist

3o-BPO Incorporated; Metro Manila; Presencial; PHP 223.000 - 335.000; Jornada completa

Descripción de la vacante

3o-BPO Incorporated is seeking a dedicated Customer Service Representative in the Philippines to handle inquiries and deliver excellent service on a blended account.

Ideal candidates have at least 6 months in BPO, strong verbal and written communication skills, and familiarity with Salesforce. Experience with retail, e-commerce, or B2B accounts is a plus and will help drive customer satisfaction.

Formación

• 6 months of experience in the BPO industry is highly preferred.
• Strong verbal and written communication skills.
• Experience handling retail, e-commerce, or B2B accounts is an advantage.
• Familiarity with Salesforce is highly preferred.

Responsabilidades

• Provide assistance to customers by answering inquiries and delivering excellent customer service.
• Identify customer concerns and implement effective solutions to address their needs.
• Maintain detailed and accurate records of customer communications and account activities.
• Collaborate with team members to achieve customer satisfaction and service goals.

Conocimientos

Customer service

Communication skills

Team collaboration

Herramientas

Salesforce

Descripción del empleo

3o-BPO Incorporated is seeking a dedicated Customer Service Representative in the Philippines to handle inquiries and deliver excellent service on a blended account.

Ideal candidates have at least 6 months in BPO, strong verbal and written communication skills, and familiarity with Salesforce. Experience with retail, e-commerce, or B2B accounts is a plus and will help drive customer satisfaction.