Customer Service Agent

Big-Ger Freight Solutions Inc.; Valenzuela; On-site; PHP 223,200 - 279,000; Full time

Job summary

A logistics and forwarding company in Valenzuela City is seeking individuals for a customer service role. Candidates will provide support through various communication channels, assist with customer inquiries, and maintain transaction records. The ideal candidate is required to have a high school diploma, excellent communication, customer service skills, and the ability to work under pressure. Willingness to start ASAP is essential, and knowledge of MS Office applications is a plus.

Qualifications

• Strong customer service skills essential for handling inquiries and complaints.
• Problem-solving abilities are crucial for resolving customer issues.
• Must possess strong oral and written communication skills.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Maintain accurate records of customer interactions.
• Monitor customer feedback and suggest service improvements.

Skills

Customer service skills

Problem-solving abilities

Organizational skills

Communication skills

Time management skills

Financial literacy

Education

High School diploma or equivalent

Tools

MS Office applications

Job description

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and any issues related to their accounts.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with team members to resolve complex customer issues efficiently.
• Monitor customer feedback and suggest improvements to service processes.
• With or Without experience in Logistic or Forwarding Company
• Willing to work with Under pressure
• knowledge to documentation and strong personality
• Must have good oral and written communication skills
• Must be knowledge in MS office applications
• Has great multitasking and time managements skills
• Ability to work under pressure and deadlines while maintaining a high level of accuracy.
• Excellent attention to details
• Willing to assigned in Valenzuela City
• With Complete Government I.Ds or Form
• Willing to start ASAP

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years in customer service
• Skills and Competencies: Strong customer service skills; problem-solving abilities
• Skills and Competencies: Excellent organizational and scheduling skills
• Skills and Competencies: Financial literacy and back-office support experience
• Qualities and Traits: Strong communication and interpersonal skills