Customer Service Agent | Online Application | Up to ₱35K Signing Bonu

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Valenzuela; On-site; PHP 268,000 - 335,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency in Valenzuela City, Metro Manila seeks a Customer Service Agent to handle calls and emails, resolve issues, and build strong customer relationships. You will represent the company with professionalism and ensure satisfaction in a fast-paced environment.

The role requires clear English communication, active listening, and empathy, with a focus on accuracy, documentation, and teamwork to support ongoing customer success.

Qualifications

• High school diploma or equivalent qualification at minimum.
• Proven customer service or call centre experience preferred.
• Excellent verbal and written communication skills in English.
• Strong listening skills and the ability to empathise with customers.

Responsibilities

• Answer incoming customer calls and emails in a professional and courteous manner, providing accurate information about products and services.
• Resolve customer complaints and issues promptly and effectively, aiming for satisfactory solutions.
• Document all customer interactions accurately in our systems, ensuring proper record-keeping and follow-up procedures.
• Process customer requests, orders, and transactions in accordance with company policies and procedures.
• Provide product information and recommendations based on customer needs and requirements.
• Maintain detailed knowledge of company policies, procedures, and products to ensure consistent customer support.
• Meet or exceed established performance targets, including call handling times, customer satisfaction ratings, and quality standards.
• Collaborate with team members and other departments to ensure comprehensive customer service and issue resolution.
• Identify opportunities for service improvement and provide feedback to management on customer trends and concerns.

Skills

Verbal & written English communication

Active listening

Empathy towards customers

Education

High school diploma or equivalent

Job description

About us

DIMO Enterprises & Overseas Placement Agency is a dynamic and customer-focused organisation dedicated to delivering exceptional service and support to our diverse client base. We pride ourselves on building strong relationships with our customers and creating a workplace culture that values professionalism, integrity, and continuous improvement. Our team is committed to providing outstanding solutions and maintaining the highest standards of customer satisfaction across all our operations.

About the role

We are seeking a dedicated and enthusiastic Customer Service Agent to join our growing team in Valenzuela City, Metro Manila. This is a full-time position that plays a vital role in representing our company and ensuring customer satisfaction through professional and efficient service delivery. As a Customer Service Agent, you will be the voice of our organisation, handling customer enquiries, resolving issues, and building positive relationships with clients. This role is essential to maintaining our reputation for excellence and supporting the overall success of our business operations.

Key responsibilities

• Answer incoming customer calls and emails in a professional and courteous manner, responding to enquiries and providing accurate information about our products and services

• Resolve customer complaints and issues promptly and effectively, working towards satisfactory solutions whilst maintaining a positive attitude

• Document all customer interactions accurately in our systems, ensuring proper record-keeping and follow-up procedures are maintained

• Process customer requests, orders, and transactions in accordance with company policies and procedures

• Provide product information and recommendations based on customer needs and requirements

• Maintain detailed knowledge of company policies, procedures, and products to ensure consistent and accurate customer support

• Meet or exceed established performance targets, including call handling times, customer satisfaction ratings, and quality standards

• Collaborate with team members and other departments to ensure comprehensive customer service and issue resolution

• Identify opportunities for service improvement and provide feedback to management on customer trends and concerns

What we're looking for

• High school diploma or equivalent qualification at minimum

• Proven experience in a customer service or call centre environment is preferred

• Excellent verbal and written communication skills in English, with the ability to articulate information clearly and professionally

• Strong listening skills and the ability to empathise with customers and understand their needs