Customer Service Agent: Multi-Channel Support & Solutions

Big-Ger Freight Solutions Inc.; Valenzuela; On-site; PHP 223,200 - 279,000; Full time

Job summary

A logistics and forwarding company in Valenzuela City is seeking individuals for a customer service role. Candidates will provide support through various communication channels, assist with customer inquiries, and maintain transaction records. The ideal candidate is required to have a high school diploma, excellent communication, customer service skills, and the ability to work under pressure. Willingness to start ASAP is essential, and knowledge of MS Office applications is a plus.

Qualifications

• Strong customer service skills essential for handling inquiries and complaints.
• Problem-solving abilities are crucial for resolving customer issues.
• Must possess strong oral and written communication skills.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Maintain accurate records of customer interactions.
• Monitor customer feedback and suggest service improvements.

Skills

Customer service skills

Problem-solving abilities

Organizational skills

Communication skills

Time management skills

Financial literacy

Education

High School diploma or equivalent

Tools

MS Office applications

Job description

A logistics and forwarding company in Valenzuela City is seeking individuals for a customer service role. Candidates will provide support through various communication channels, assist with customer inquiries, and maintain transaction records. The ideal candidate is required to have a high school diploma, excellent communication, customer service skills, and the ability to work under pressure. Willingness to start ASAP is essential, and knowledge of MS Office applications is a plus.