Remote Customer Support Agent – Inbound Voice

Newstel Gmbh; Philippines; Remote; PHP 335,000 - 670,000; Full time

Job summary

Newstel Gmbh in the Philippines is seeking a Customer Service Agent for remote, project-based work delivering professional support via inbound calls. You will resolve account, order, and service concerns while documenting interactions and following SOPs to maintain quality and SLAs.

The ideal candidate has strong English communication, empathy, and active listening, with at least a high school diploma and experience in BPO or customer-facing roles.

Qualifications

• Prior experience in BPO or call centers is a plus.
• Strong English communication skills, both written and spoken.
• Proficient with computer systems and multiple tools.

Responsibilities

• Handle inbound voice inquiries and provide customer support.
• Resolve account, order, and service concerns with accuracy.
• Document interactions clearly and update records.
• Follow SOPs and quality standards to ensure consistent service.
• Stay informed about products, policies, and procedures.

Skills

Customer service

Communication skills

Empathy

Active listening

English proficiency

Education

High School diploma or equivalent

Job description

Newstel Gmbh in the Philippines is seeking a Customer Service Agent for remote, project-based work delivering professional support via inbound calls. You will resolve account, order, and service concerns while documenting interactions and following SOPs to maintain quality and SLAs.

The ideal candidate has strong English communication, empathy, and active listening, with at least a high school diploma and experience in BPO or customer-facing roles.