Customer Service Agent

Miranda Hr; Philippines; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Medical Reimbursement

Holiday Gifts

Incentives

Life Insurance

HMO

Job Training

Job summary

Miranda Hr is seeking an entry-level Customer Service Representative to join our on-site team in Makati. You will handle inquiries across multiple channels, aiming to resolve issues promptly and maintain high customer satisfaction.

The role emphasizes strong communication, a positive attitude, and problem solving in a fast-paced environment. Training and career development are provided to support growth within the company.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: Entry-level (0–2 years).
• Proficiency in English and customer service skills.
• Strong communication and positive attitude toward customers.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries, issues, and requests in a timely manner.
• Resolve problems efficiently while maintaining customer satisfaction.
• Document customer interactions and follow up on unresolved cases.
• Collaborate with team members to enhance overall service performance.

Skills

Customer Service

English language

Problem Solving

Technical Skills

Call Centre operations

Education

High School Diploma or equivalent

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance, HMO

Professional Development

Job Training

Description

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries, issues, and requests in a timely manner.
• Resolve problems efficiently while maintaining customer satisfaction.
• Document customer interactions and follow up on unresolved cases.
• Collaborate with team members to enhance overall service performance.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Proficient in English Language, Customer Service, Problem Solving, Technical Skills, and Call Centre operations
• Responsibilities and Duties: Engage with customers professionally and courteously
• Qualities and Traits: Strong communication skills and a positive attitude towards customers